I'm going on a trip and I'm going to bring: a disability!

The time is behind us when people with a physical or intellectual disability couldn't go on holiday. Many tour operators now offer special holidays for a wide variety of target groups. With trips like these, nothing is left to chance. The destination and hotel are thoroughly screened in advance and agreements are made with coach operators and airlines to ensure that guests do not feel limited by their disability. Despite these efforts, there are always ways to improve trips for wheelchair users.

Wheelchair accessible or wheelchair adapted?

Despite the considerable efforts being made to ensure that people with a disability can go on holiday, organizing trips like these remains difficult. The challenges include a limited travel budget, a strong focus on expenses by health insurers and healthcare institutions, travellers with limited financial means and inadequate services at the destination. Many hotels that claim to be wheelchair accessible are in fact not wheelchair adapted. While some hotels remove the thresholds in their corridors, they do not adapt the wash basins or create extra space around the bed to accommodate wheelchair users, which can make things unnecessarily challenging for these travellers.

Tour operators deserve praise

Issues like these also present a challenge for specialized tour operators, who have to find an accommodation that has been adapted for people in wheelchairs. They also have to offer an excursion programme that takes into account the capabilities and limitations of their travellers. How intensive is the excursion and is it even feasible for someone with a physical or intellectual disability? I'm always impressed to see how tour operators tackle these challenges!

Door-to-door service

It's important to ensure that people with a disability can also enjoy a well-earned holiday. And it starts at home. Wheelchair users often depend on wheelchair-adapted transport to take them to the departure location (coach, ship or airport). This requires a degree of expertise. In the past, travellers had to arrange this themselves. Fortunately, however, an increasing number of tour operators are partnering with professional taxi companies. These companies have custom vehicles and professional drivers with experience helping travellers like these and can offer a full-service door-to-door experience.

Taking wheelchair-accessible travel seriously

We have a lot of experience with this type of transport and it's great to be met with the smiling faces of people about to start their holiday. If hotels and excursion organizers start focusing more on feasible solutions for wheelchair users, the holiday possibilities would be endless.

Paul Timmermans
Paul Timmermans
Commercial manager
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