Complaints

If you are unsatisfied with our service, please fill in the complaints form.

Passenger transport is all about people and is something Munckhof approaches with the utmost precision and care. Mistakes are inevitable despite our best efforts. In order to guarantee impeccable service in these instances as well, Munckhof set up an in-house Service Desk to immediately handle all comments and complaints.

Quality assurance through reports

The Service Desk registers your complaints in a reporting system. This system is used to monitor the status of each complaint and make sure it is handled properly. Should multiple problems arise on the same route, with the same transport partner or in any other way, the Service Desk will take the necessary steps to resolve them and implement a structural solution. This helps us to continuously monitor and safeguard the quality of our transport. We are committed to keeping our clients satisfied.

To file a complaint about the services provided by Munckhof, please complete the complaints form below or contact us by telephone on +31 (0)77-397 88 00.

Share this page

Complaints

If you are unhappy with a journey, please complete the form below and our Service Desk will process your complaint.












Read more blogs?
Latest news
Handelsmissies RVO

Munckhof selected as travel partner for the Netherlands Enterprise Agency

Munckhof has won the tender by the Netherlands Enterprise Agency for organizing travel.
More information »
booking.com

Munckhof announces new partnership with Booking.com

Munckhof will make all 1.7 million Booking.com accommodation locations available to its corporate clients.
More information »
Leerlingenvervoer Amsterdam

Munckhof chosen as school transport partner for the City of Amsterdam

Munckhof won the tender for school transport in the City of Amsterdam.
More information »
Best managed company

Unique achievement: Munckhof once again named Best Managed Company

Munckhof was named the Best Managed Company in the Netherlands for the eighth consecutive year.
More information »
Was your flight delayed? You can request compensation through our website!

Was your flight delayed? You can request compensation through our website!

We are partners with EUclaim, so you will quickly find out what your rights are.
More information »